Reputation Strategy Online and How It’s Done

In the age of Facebook, Twitter and smartphones, consumers can openly voice their opinions and share their likes and dislikes on public platforms. Research shows that Americans tell 16 people on average about a bad service experience. Nearly 1 million people view Tweets about brands and customer service every day. Almost 80% of those tweets are about negative experiences. Another …

Visit To Mo’s Annex in Newport, Oregon

On our road trip up the coast, Julie and I stopped in for some good eats at Mo’s Annex in Newport Oregon’s Historic Bay District. And while we were in Newport, we stayed at this lovely place we found on AirBNB. A private one-bedroom suite on the lower level of a very nice house in an upscale neighborhood. It looks …

From David & Julie Knell…

5 Habits of Successful People We Kinda Like..1. HOW DO YOU GET TO PARIS IF YOU DON’T KNOW WHERE FRANCE IS? - The RoadmapYou wouldn’t run out to the airport go to just any terminal and get on any plane that’s leaving next if you want to go to Paris, would you?  It is highly unlikely that you’d end up ...